FAQs

🛠️ Section 1: Ordering & General Inquiry

1. Where is Taleon Autospares located? We are located in Nairobi, Kenya. You can find us at Kirinyaga Rd, Nairobi , Kenya.
2. How can I contact you? You can reach us via phone/WhatsApp at 0705 280 326 or 0700 595 933, or email info@taleonspareskenya.co.ke.
3. What are your opening hours? We are open Monday to Sunday, from 8:00 AM to 5:00 PM.
4. Do I need to visit the shop to buy? No, you can shop online via our website or order directly through WhatsApp for delivery.
5. How do I ensure a part fits my car? Provide us with your Chassis Number (VIN), and our experts will verify compatibility for you.
6. What is a VIN? It’s a 17-digit code found on your logbook or dashboard that uniquely identifies your vehicle’s specs.
7. Do you sell parts for all car brands? We specialize in major brands like Toyota, Nissan, Subaru, Mazda, Mercedes, and BMW.
8. Can I buy parts for European cars? Yes, we have a wide range of parts for VW, Audi, BMW, and Mercedes-Benz.
9. Do you stock high-performance parts? Yes, we offer specialized high-performance kits for brakes, suspension, and engines.
10. Are the prices on the website final? Prices are subject to change based on market rates, but the price at checkout is what you pay.

🚛 Section 2: Delivery & Shipping

11. Do you deliver outside Nairobi? Yes, we offer nationwide delivery to all 47 counties in Kenya.
12. How much is delivery within Nairobi? We offer competitive rates, and sometimes same-day delivery for orders placed before noon.
13. Which couriers do you use for upcountry? We use reputable services like G4S, Wells Fargo, and reliable shuttle services.
14. How long does upcountry delivery take? Typically 24 hours. You receive your parts the next day.
15. Can I pick up my order in person? Yes, “Pick-Up” is an option during checkout at our Nairobi store.
16. Is my part insured during transit? We take great care in packaging, but for high-value items, we recommend transit insurance.
17. Do you ship to neighboring countries? Yes, we can arrange shipping to Uganda, Tanzania, and Rwanda upon request.
18. Can I track my order? Yes, for courier shipments, we provide a waybill number for tracking.
19. What happens if a part is damaged during delivery? Please inspect the package upon arrival and notify us immediately before the courier leaves.
20. Is delivery free for large orders? We offer free delivery within Nairobi for orders exceeding a certain amount (check current promos).

💳 Section 3: Payments & Pricing

21. Do you accept M-Pesa? Yes, M-Pesa is our primary and most convenient payment method.
22. What is your M-Pesa Till Number? Please contact our sales team to receive the official verified Till Number.
23. Do you accept Credit/Debit Cards? Yes, we accept Visa and Mastercard at our physical shop and online.
24. Can I pay in installments? Currently, we require full payment before dispatching or collecting parts.
25. Are there discounts for wholesale buyers? Yes, we have special pricing for garages, fleets, and resellers.
26. Do you provide a tax invoice (ETR)? Yes, all our sales are accompanied by a KRA-compliant ETR receipt/invoice.
27. Why are your prices lower than dealerships? We source directly from global manufacturers to pass the savings to you.
28. Do prices include VAT? Yes, all listed prices are inclusive of 16% VAT.
29. Can I pay on delivery? Payment on delivery is available for select Nairobi locations; upcountry requires payment before dispatch.
30. Do you offer a “Service Kit” bundle discount? Yes, buying filters and oil as a kit is cheaper than buying them separately.

🛡️ Section 4: Returns & Warranties

31. What is your return policy? Returns are accepted within 7 days if the item is unused and in original packaging.
32. Can I return a part my mechanic didn’t use? Yes, as long as it wasn’t fitted or damaged and is within the 7-day window.
33. Do you offer warranties? Yes, most new parts come with a manufacturer’s warranty against factory defects.
34. How do I claim a warranty? Bring the part and the original receipt to our shop for technical inspection.
35. Are electrical parts returnable? No, electrical components are generally not returnable once sold unless found faulty upon installation by a certified professional.
36. Do you offer cash refunds? Approved returns are usually processed via credit notes or exchanges; cash refunds are handled on a case-by-case basis.
37. What if you sent the wrong part? We take full responsibility; we will replace it and cover the return shipping costs.
38. How long does the warranty process take? Most inspections are done within 48 hours, but some may require manufacturer feedback (7–14 days).
39. Is there a warranty on “Aftermarket” parts? Yes, we only stock high-quality aftermarket brands that offer their own performance guarantees.
40. Does a warranty cover labor costs? No, our warranty covers the part only; labor costs for fitting/removal are not covered.

🚗 Section 5: Engine & Performance

41. What engine oils do you stock? We stock Shell, Mobil 1, Castrol, and TotalEnergies in various grades (0W-20, 5W-30, etc.).
42. How often should I change my oil filter? We recommend changing the filter at every oil change (every 5,000km to 10,000km).
43. Do you sell spark plugs? Yes, we have standard, Platinum, and Iridium spark plugs.
44. What are the signs of a failing fuel pump? Engine sputtering, loss of power, and difficulty starting the car.
45. Do you have timing belt kits? Yes, we stock complete kits including the belt, tensioner, and water pump.
46. Why is my car overheating? It could be a faulty radiator, thermostat, or a leaking water pump—we stock all three.
47. Do you sell turbochargers? Yes, for common diesel and petrol turbocharged engines.
48. What is an O2 sensor? It monitors exhaust gases to optimize fuel efficiency; we stock them for most Japanese models.
49. Do you have air filters for dusty roads? Yes, we stock “Heavy Duty” air filters designed for the Kenyan climate.
50. Can I get a radiator for a hybrid car? Yes, we stock radiators and cooling components for popular hybrids like the Aqua and Fielder.

🛑 Section 6: Brakes & Suspension

51. Which brake pads are best for Kenyan roads? We recommend ceramic pads for better heat dissipation and longevity.
52. Why are my brakes squeaking? This usually indicates worn pads or glazed rotors.
53. Do you sell brake discs (rotors)? Yes, we have both standard and high-performance ventilated rotors.
54. What brands of shock absorbers do you have? We are major stockists of KYB, Tokico, and Monroe.
55. Should I replace shocks in pairs? Yes, always replace shocks in pairs (front or rear) to maintain vehicle balance.
56. What is a “Complete Bolt-On” brake kit? It’s a performance upgrade that requires no modifications to your car’s existing setup.
57. Do you have coil springs? Yes, we have standard height and heavy-duty springs for load-carrying vehicles.
58. What are “Bushes”? These are rubber or polyurethane components that cushion your suspension joints.
59. Why is my car making a knocking sound? It’s likely worn-out stabilizer links or ball joints.
60. Do you sell steering racks? Yes, we stock both manual and power steering rack assemblies.

⚡ Section 7: Electrical & Accessories

61. Do you sell car batteries? Yes, we stock Chloride Exide and Amaron maintenance-free batteries.
62. Can I trade in my old battery? Yes, we offer “Scrap Value” discounts when you buy a new battery.
63. Do you have alternators? Yes, we have new and refurbished alternators for most models.
64. Why won’t my car start? It’s usually a dead battery or a faulty starter motor.
65. Do you sell headlights and taillights? Yes, we have a wide selection of LED and Halogen units.
66. Can I get a replacement side mirror? Yes, we sell complete assemblies and just the glass mirrors.
67. Do you stock car sensors? Yes, MAF sensors, ABS sensors, and Crankshaft sensors are all in stock.
68. Do you sell window regulators? Yes, for power window systems.
69. Do you have wiper blades? Yes, we stock Bosch and other premium silicone wiper blades.
70. Do you sell car interior accessories? Yes, we have seat covers, floor mats, and steering wheel covers.

🛠️ Section 8: Maintenance & Care

71. Can I use water in my radiator? We strongly advise against it; use high-quality coolant to prevent rust.
72. What is “Snow Performance”? This refers to parts or tires designed for maximum grip in slippery or very cold conditions.
73. Do you sell fuel cleaners? Yes, we have additives that clean injectors and improve fuel economy.
74. How can I tell if a part is genuine? Check for branded holograms, specific serial numbers, and high-quality packaging.
75. Do you sell body parts (bumpers/fenders)? Yes, we have a large inventory of body panels for major models.
76. Do you sell car jacks? Yes, we stock hydraulic bottle jacks and trolley jacks.
77. Do you have OBD2 scanners? Yes, we sell DIY diagnostic tools so you can check your own car’s health.
78. What is the difference between OEM and Aftermarket? OEM is made by the vehicle manufacturer; Aftermarket is made by a third party (often to the same or better specs).
79. Can aftermarket parts void my warranty? Generally no, especially for service items like filters and brakes, but check with your dealer.
80. Do you sell transmission fluid? Yes, we stock ATF (Automatic Transmission Fluid) and CVT fluids.

🏁 Section 9: Specialized Services

81. Can you source rare parts from abroad? Yes, we offer a special ordering service for rare or vintage components.
82. Do you have parts for 4×4 off-roading? Yes, we stock lift kits, snorkels, and heavy-duty suspension.
83. Do you support corporate fleet accounts? Yes, we offer credit facilities and dedicated account managers for fleets.
84. Can you recommend a good mechanic? Yes, we have a network of trusted partner garages we can refer you to.
85. Do you sell motorcycle parts? No, we specialize exclusively in motor vehicle (car/truck) spares.
86. Do you stock lubricants for heavy machinery? We focus primarily on passenger and light commercial vehicles.
87. Can I get a custom-made hose? We stock standard sizes, but we can point you to specialists for custom hydraulic hoses.
88. Do you sell car paint? No, we sell the body parts, but not the paint itself.
89. Do you have dashboard cleaners? Yes, we stock premium car care and detailing products.
90. Can I buy a single bolt or nut? Yes, we sell small fasteners, though some come in pre-packed sets.

🌟 Section 10: Why Taleon?

91. What makes Taleon different? Our focus on Integrity. We never sell “fake” parts as genuine.
92. Are you the same as Glowva? We list our products on various platforms like Glowva for customer convenience.
93. Do you offer technical advice? Yes, our staff are trained to explain how parts work and what you need.
94. Is Taleon a Kenyan-owned company? Yes, we are 100% Kenyan-owned and operated.
95. Do you have an app? Not yet, but our website is fully mobile-optimized for easy shopping.
96. Can I follow you on social media? Yes! Find us on Facebook and Instagram for “Hot Deals.”
97. Do you participate in car events? Yes, look out for Taleon at major Kenyan motorsports events.
98. Is your website secure for card payments? Yes, we use encrypted SSL technology to protect your data.
99. Can I get a quote for a full engine overhaul? Yes, send us your list of parts, and we will prepare a competitive quote.
100. What is your ultimate goal? To be Kenya’s most trusted source for quality autospares and performance kits.